PILOT CAFE – Privacy & Terms

INTRODUCTION

Your privacy is important to us. This policy explains how VISIT COMPANY s.r.o. processes personal data of website visitors and clients in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). We provide transparent information about what data we collect, why we process it and what your rights are.

PERSONAL DATA CONTROLLER

The personal data controller is VISIT COMPANY s.r.o., Company ID: 04402715, with its registered office at Ovenecká 1072/17, Holešovice (Praha 7), 170 00 Prague. If you have any questions, you can contact us by e-mail at: info@pilotcafe.cz. info@pilotcafe.cz.

WHAT PERSONAL DATA DO WE PROCESS

We only process data that you provide to us or that arises when using our services. This includes, for example, your name and surname, email address, telephone number, IP address, information about your behavior on the website, data from cookies or the content of messages sent via the contact form.

PURPOSE OF DATA PROCESSING

We use your data mainly to answer your questions, provide services, conclude and fulfill contracts, ensure the security and operation of the website, measure traffic (e.g. using Google Analytics) and to display relevant advertising (e.g. using Google Ads or Meta Pixel).

LEGAL BASIS FOR PROCESSING

We process your data in accordance with applicable legislation on the basis of several legal grounds:

Consent that you grant, for example via the cookie bar.
Performance of the contract if you are our client.
Legitimate interest, e.g. when measuring traffic on the website or protecting against misuse of services.
Legal obligations, e.g. when archiving accounting documents.

SHARING AND TRANSFERRING DATA TO THIRD PARTIES

Your personal data may be made available to trusted partners who help us provide our services - typically web hosting providers, traffic analysis tools (e.g. Google), or advertising service providers (e.g. Meta). All of these processors are contractually bound to comply with the protection of personal data.

DATA RETENTION PERIOD

We retain your personal data only for the period necessary to fulfill the purpose of the processing. Usually no longer than 5 years from the last contact. Data obtained through cookies is retained according to their validity - see information on the Manage Cookie Consent.

YOUR RIGHTS

You have the right to request access to your personal data at any time, to correct it or to delete it. You can also request restriction of processing, object to it, or request data portability. You can withdraw your consent to processing at any time. If you believe that we are handling your data in violation of the law, you can file a complaint with the Office for Personal Data Protectionwww.uoou.cz).

SECURING YOUR DATA

We protect your data using appropriate technical and organizational measures. Communication with our website is secured by encryption (HTTPS). Access to the systems is protected by passwords and only authorized personnel have access. We regularly perform security updates and checks.